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Promised credit for cancelling with prior service provider, not fulfilled

Hello,

I was contacted by Simon Li on Monday 2nd November. He explained if I cancelled my contract with TalkTalk Virgin would reimburse me with the cancellation costs involved in this decision. I then made the decision to cancel my contract with TalkTalk.

Now I have a contract with Virgin I currently see no credit provided in my Virgin account that reflects the statement that was made over the telephone.

Please confirm if this credit agreement was made officially or whether this was in fact a false statement. I will wish to cancel with Virgin contract in this initial 14 day period if the statement made was false.

The agreed credited amount was £100.

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

 

Many Thanks,

Michael Whittaker

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Re: Promised credit for cancelling with prior service provider, not fulfilled

Account billing queries can't be handled on this forum, please contact Virgin customer support to discuss this issue. 

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