on 30-04-2022 14:23
I had hub 3, no problems. Cant connect hub 4 due to isolater cable not compatible with wall socket.(no wall socket just a cable which says Con 3 with a technitix socket!!)
Rang virgin media & they are sending out new cables! Tried to explain about the cable coming up from floorboards being screw in not push, & needing an engineer but their not interested its cables or nothing they can do!! Any Ideas?
on 30-04-2022 15:00
@Kaz11Cedars wrote:I had hub 3, no problems. Cant connect hub 4 due to isolater cable not compatible with wall socket.(no wall socket just a cable which says Con 3 with a technitix socket!!)
Rang virgin media & they are sending out new cables! Tried to explain about the cable coming up from floorboards being screw in not push, & needing an engineer but their not interested its cables or nothing they can do!! Any Ideas?
The HUB 3 and HUB 4 use the same connector.
Could you post a picture of what you mean?
on 30-04-2022 15:07
on 02-05-2022 15:53
Hi Hi Kaz11Cedars, thanks for posting and welcome to our community.
Sorry to hear that you've been having issues connecting your hub 4. Have you been able to follow the advice from @carl_pearce and @Roger_Gooner ? They're correct in the advice they've given. If you're still having difficulties, please could you get back to us?
Regards
Lee_R