on 25-09-2021 15:51
The Telewest box, as shown below, has a bent pin coming out of the TV port. Would I be able to connect this wire directly to the hub (it didn't come with the virgin box), buy an extention wire which would connect to the hub, or call an engineer (what help could they be?).
All the best,
Alex
on 25-09-2021 18:38
I think it’s best to have a technician’s visit and get it all sorted out. The bottom thin wire looks to be a phone wire which is unusual as there is no way it should be going through that box. Just wait for a VM staff member to pick up your post as I believe you will have trouble trying to explain this to a call taker.
on 28-09-2021 09:39
Thanks for your post and welcome to the Community Forums, AlexWhite01,
Ou records show that you have been in touch with our phone care team since posting. Let us know if you need any further help.
Cheers,
Corey C