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Previous tenant's VM cables are not unplugging from wall

Joining in

I tried following the guide but can't seem to disconnect the previous tenant's VM cables. Are they meant to pop out? 

It seems they're stuck in. I was told I wouldn't need an installer to come around as the connection was already there. I'm sure there's a simple solution that doesn't involve me yanking the thing off the wall...




Very Insightful Person
Very Insightful Person

That’s possibly a screw F plug, undo it by turning clockwise, you may have to use a spanner or pliers.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Thanks for the tip. I thought that it may need unscrewing. 

Is this not a common issue then? It seems they had it installed in 2019.