Previous provider

[Magsav68]

I would like Virgin to contact my previous provider, Talk Talk to terminate my service with them. Is this possible please?

[jbrennand]

No - only you can terminate a contract with another company.

[Magsav68]

I no longer have a contract with them. It ran out sometime ago. I am on month by month. When I contacted them they said my new provider can request them to cease their service.

[Roger_Gooner]

The only time that VM will contact your previous provider is if you transfer your phone number and VM will ensure that it's cancelled.

[Robert_P]

Hello Magsav68,

Thanks for taking the time to post on the forum in regards to your previous provider and to cancel the services, we appreciate you taking the time to raise your query and welcome to the community.

As other members of the forum have already advised this isn't something we can do for you, due to data protection we wouldn't be able to speak to Talk Talk (or any other provider) to request a cancellation of service as this is an account holder only action.

We are able to contact them if you were looking to transfer a landline number over to a new Virgin Media account and once transferred this would cancel that particular service, but we aren't able to do this with other services customers may have with them.

If, as you have advised you are no longer in a contracted term with them, they should just require 30 days notice.

Rob