We placed our order to be installed on our new build property (not a new estate) back in early June, got told we would be installed within 3 weeks.
Get told we would be installed on the 29th June, a guy comes out tells us he needs to send out a team of guys to dig & he will be back before 7pm to install, nobody turns up that day. Then we’re left in the dark, nobody contacts us to keep us updated so we have to ring up and spend 3 hours being disconnected constantly to find out what’s going on.
We get told someone needs to come do the prepull before the installation date of the 13th July, only for someone to turn up and say “we can only dig up to 3m and we need to dig 6m” - WHY was this not spotted on the 29th June??
We’re now have to wait for the council to approve the work on the pavement. I wouldn’t be surprised if we’re not installed still in August.
it’s such a shame that a company so far ahead of competition in terms of speed is so far behind in terms of support & communications.
it’s been over a month since our order & we have a few coloured drawings on our pavement to show for it. Not good enough