@KrisLeach7 yes I know, really annoying but as this is a domestic / non residential setup, there isn’t, and never has been any compensation for out of pocket expenses - as some people in the past have found who have relied on such a connection for their home business and email and discovered that there is absolutely no compensation for any losses incurred because of an outage, other than the £8 or so a day for loss of broadband. Alas since you were never connected up and hence never had a contract, even that is denied you!
Still, at least you know where you stand and might want to take it on board, should you ever consider using VM as a supplier in the future, or indeed, be asked for your opinion of them by another potential customer.
