Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Pre install

pearsons
Joining in

on ‎16-07-2021 11:45

Hi, keep getting different days for the pre install, changes every day..on day 3 now and still no visit,,, ??

0 Kudos
3 REPLIES 3

japitts
Very Insightful Person
Very Insightful Person

on ‎16-07-2021 13:19

Have you tried calling the pre-install contact 0800 0521734?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos

Z92
Trouble shooter
In response to japitts

on ‎16-07-2021 16:13

If this is a new installation then it will change every day, the idea is that it might be complete by the time the internal connection is due. I say might because if there are things in the way (such as blockages) then the whole installation may be pushed back.

0 Kudos

Kath_F
Forum Team
Forum Team

on ‎19-07-2021 11:44

Hi pearsons, 

Thanks for your post and welcome to the forums. It's really great having you on board with us. 

The pre install visit will act like a floating appointment. We try and do them in advance but these can be done anytime up till the day before your install. If we have some spare availability in your area before hand though we will come sooner. 

This is nothing to worry about though. If you have any further questions then let us know 🙂

Thanks,

Kath_F ✨
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
0 Kudos
Top