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Pre-documents and no contract, welcome email

malwina85
Joining in

Good morning. Yesterday I placed an order, set up a direct debit, confirmed the pre documents. I left the tab and everything was lost. I am afraid not to place the same order. I contacted the chat, but it didn't help. Now I don't know how to cancel it and does it make any sense to place the order again? I only got the pre-documents that I had confirmed and no more email. Do pre-documents commit to something? Does it just expire by itself if there is no contact with Virgin, no welcome email, no offical, legal contract?

1 REPLY 1

VM-Jon
Forum Team
Forum Team

Hi @malwina85 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


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