Pre Pull Delay of over a month

[VS1111]

Been waiting a month for my new connection to be installed.  

Registered my change of address was registered on the 6th of March, Pre pull Booked for 18th March and Installation booked for 24th of March.  A month later no pre pull, 3 installation dates cancelled numerous phone calls hounding VM and nothing has happened.  The pre connection team and management just repeat themselves, how do I get the pre pull date confirmed! This is crazy! 

[jbrennand]

FYI - Re. VM’s installation issues - see John’s excellent précis of the situation in message 18 here…

https://community.virginmedia.com/t5/QuickStart-set-up-and/Multiple-Failed-Installations-zero-commun...

[Serena_C]

Hi @VS1111

Welcome to our Community Help Forum 🙂

Thank you for taking the time to create this poste regarding your installation, I'm sorry to hear your pre-pull date has not been confirmed yet. I would like to take a look further into this and clarify what's going on. I shall send you a private message now to obtain the details required. Please look out for the purple envelope in the top right corner and get back to me when you can!

Kind regards,

Serena