I am set to have broadband installed on Saturday 16 March. I received a text message stating virgin need to do a pre-installation survey and when would suit me best. I text back Thursday morning and received a confirmation text to confirm the pre-installation survey would take place on Thursday morning.
My question is: Do I need to be present? It doesn't give me any sort of timeframe, whether I need to be in my apartment or not, or even a number I can call for help.