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djdk
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Pre-Install Survey - Do I need to be home?

Hi,

I am set to have broadband installed on Saturday 16 March. I received a text message stating virgin need to do a pre-installation survey and when would suit me best. I text back Thursday morning and received a confirmation text to confirm the pre-installation survey would take place on Thursday morning.

My question is: Do I need to be present? It doesn't give me any sort of timeframe, whether I need to be in my apartment or not, or even a number I can call for help.

Any help would be appreciated

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chenks
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Re: Pre-Install Survey - Do I need to be home?

i would assume that because they asked when would suit you then you need to be there, otherwise they wouldn't have asked.
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