Placed an order for broadband and TV at the end of March, with an original installation date of 18th April booked in.
Engineer came that day but the external works had not been completed. He did what was required internally and said once the external works were complete we would be up and running. He spoke to his manager and said the work would be done the next day as a priority. Order/appointment appeared on my account and this has just rolled on every day since, with no works taking place.
I have rung up pretty much every day, where I receive absolutely zero information, just getting told it is scheduled for today. I have been told several times ‘it will be 100% definitely completed today’, which obviously hasn’t been the case.
I have spoken to managers etc. and got nowhere, with them unable to give me a definitive date as it is a sub contractor.
I’m at a bit of a loss as to what to do next. We currently have no internet and I work from home, so have been having to find other places to work.
Is there anyone I could contact directly? As going through the usual call centre is pointless.
Thanks!
