on 13-12-2022 10:59
I got sent a pre-contract sheet about setting up my Wi-Fi but didn’t receive anything else. They’re supposed to be installing it tomorrow and I can’t get through to Virgin Media and speak to an agent about it.
on 13-12-2022 11:02
Have you tried calling the pre-installs team on 0800 052 1734?
They should be able to confirm the appointment and sort out any missing paperwork.
on 13-12-2022 11:12
Thank you for reaching out to us here, welcome to the community.
Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.
Thank you
Jon
on 15-12-2022 14:11
Hello graceorpyrgos,
Thank you very much for joining our Community.
Can I just apologise for the lack of information you have been sent regarding your new installation.
I can see you have been sent a private message from @VM-Jon
Do you still need help at all?
If so, please let us know.
Gareth_L