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Pre-Contract

graceorpyrgos
Joining in

I got sent a pre-contract sheet about setting up my Wi-Fi but didn’t receive anything else. They’re supposed to be installing it tomorrow and I can’t get through to Virgin Media and speak to an agent about it.

3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

Hi @graceorpyrgos 

Have you tried calling the pre-installs team on 0800 052 1734?

They should be able to confirm the appointment and sort out any missing paperwork.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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VM-Jon
Forum Team
Forum Team

Hi @graceorpyrgos 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


Hello graceorpyrgos,

Thank you very much for joining our Community.
Can I just apologise for the lack of information you have been sent regarding your new installation.

I can see you have been sent a private message from  @VM-Jon
Do you still need help at all?

If so, please let us know.

Gareth_L