Power levels too high?

[s88urd]

Recently had virgin media re-activated and was looking at my upstream/downstream power levels.

Can someone tell me if these are ok as they seem high to me:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	659000000	13.5	38	256 qam	32
2	475000000	13.3	38	256 qam	9
3	483000000	13	38	256 qam	10
4	491000000	13.5	38	256 qam	11
5	499000000	13.5	38	256 qam	12
6	507000000	13.5	38	256 qam	13
7	515000000	13.3	38	256 qam	14
8	523000000	13.4	38	256 qam	15
9	531000000	13.3	38	256 qam	16
10	539000000	13.6	38	256 qam	17
11	547000000	13.8	38	256 qam	18
12	555000000	13.6	38	256 qam	19
13	563000000	13.6	38	256 qam	20
14	571000000	13.8	38	256 qam	21
15	579000000	13.8	38	256 qam	22
16	587000000	13.1	38	256 qam	23
17	595000000	13.5	38	256 qam	24
18	603000000	13	38	256 qam	25
19	611000000	13.4	38	256 qam	26
20	619000000	12.9	38	256 qam	27
21	627000000	13.5	38	256 qam	28
22	635000000	13	38	256 qam	29
23	643000000	13.9	38	256 qam	30
24	651000000	13.4	38	256 qam	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	26	0
2	Locked	38.9	37	0
3	Locked	38.6	49	0
4	Locked	38.6	37	0
5	Locked	38.6	45	0
6	Locked	38.6	36	0
7	Locked	38.6	30	0
8	Locked	38.9	34	0
9	Locked	38.6	35	0
10	Locked	38.6	44	0
11	Locked	38.9	35	0
12	Locked	38.9	45	0
13	Locked	38.6	32	0
14	Locked	38.9	50	0
15	Locked	38.9	37	0
16	Locked	38.9	75	0
17	Locked	38.9	37	0
18	Locked	38.6	47	0
19	Locked	38.9	36	0
20	Locked	38.9	72	0
21	Locked	38.6	38	0
22	Locked	38.9	53	0
23	Locked	38.9	42	0
24	Locked	38.9	47	0

Upstream:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	33.5	5120	64 qam	1
2	39400002	32	5120	64 qam	4
3	46199976	32	5120	64 qam	3
4	53700024	33.5	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	3	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Tudor]

Glad you got it all sorted.

[Kath_F]

Hi s88urd, 

Thanks for coming back to us on this. 

The appointments can sometimes take a few hours to show on the My VM however this will be a separate visit to the one you already have booked. 

You may also receive a text with the appointment details. 

Thanks, 

[Ayisha_B]

Thanks so much for the update @s88urd, that's great news! Glad the engineer was able to get things sorted for you and if you need anything else, please don't hesitate to reach out to us 🙂

Hope you have a lovely weekend!