on 21-12-2021 15:53
Hi, so I've just moved to a new property and did a self-install. Looking at my Router stats it looks like my Downstream power levels are far too high - can someone confirm? Thanks
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 331000000 | 15.400002 | 40.366287 | QAM256 | 25 |
1 | 139000000 | 15.199997 | 38.983261 | QAM256 | 1 |
2 | 147000000 | 15.000000 | 38.983261 | QAM256 | 2 |
3 | 155000000 | 15.199997 | 38.605377 | QAM256 | 3 |
4 | 163000000 | 15.099998 | 38.605377 | QAM256 | 4 |
5 | 171000000 | 14.800003 | 38.983261 | QAM256 | 5 |
6 | 179000000 | 14.599998 | 40.366287 | QAM256 | 6 |
7 | 187000000 | 14.900002 | 40.366287 | QAM256 | 7 |
8 | 195000000 | 14.900002 | 40.366287 | QAM256 | 8 |
9 | 203000000 | 14.500000 | 40.366287 | QAM256 | 9 |
10 | 211000000 | 14.400002 | 40.366287 | QAM256 | 10 |
11 | 219000000 | 14.599998 | 40.366287 | QAM256 | 11 |
12 | 227000000 | 14.500000 | 38.983261 | QAM256 | 12 |
13 | 235000000 | 14.000000 | 40.366287 | QAM256 | 13 |
14 | 243000000 | 14.099998 | 38.983261 | QAM256 | 14 |
15 | 251000000 | 14.099998 | 38.983261 | QAM256 | 15 |
16 | 259000000 | 13.800003 | 38.983261 | QAM256 | 16 |
17 | 267000000 | 13.500000 | 40.366287 | QAM256 | 17 |
18 | 275000000 | 14.199997 | 38.983261 | QAM256 | 18 |
19 | 283000000 | 14.699997 | 40.946209 | QAM256 | 19 |
20 | 291000000 | 14.699997 | 40.366287 | QAM256 | 20 |
21 | 299000000 | 15.099998 | 40.366287 | QAM256 | 21 |
22 | 307000000 | 15.300003 | 40.366287 | QAM256 | 22 |
23 | 315000000 | 15.500000 | 40.366287 | QAM256 | 23 |
24 | 323000000 | 15.599998 | 40.366287 | QAM256 | 24 |
26 | 339000000 | 15.599998 | 40.366287 | QAM256 | 26 |
27 | 347000000 | 15.300003 | 40.366287 | QAM256 | 27 |
28 | 355000000 | 14.900002 | 40.366287 | QAM256 | 28 |
29 | 363000000 | 15.199997 | 40.366287 | QAM256 | 29 |
30 | 371000000 | 15.099998 | 40.946209 | QAM256 | 30 |
31 | 379000000 | 14.599998 | 40.946209 | QAM256 | 31 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 40.366287 | 0 | 0 |
1 | Locked | 38.983261 | 0 | 0 |
2 | Locked | 38.983261 | 0 | 0 |
3 | Locked | 38.605377 | 0 | 0 |
4 | Locked | 38.605377 | 0 | 0 |
5 | Locked | 38.983261 | 0 | 0 |
6 | Locked | 40.366287 | 0 | 0 |
7 | Locked | 40.366287 | 0 | 0 |
8 | Locked | 40.366287 | 0 | 0 |
9 | Locked | 40.366287 | 0 | 0 |
10 | Locked | 40.366287 | 0 | 0 |
11 | Locked | 40.366287 | 0 | 0 |
12 | Locked | 38.983261 | 0 | 0 |
13 | Locked | 40.366287 | 0 | 0 |
14 | Locked | 38.983261 | 0 | 0 |
15 | Locked | 38.983261 | 0 | 0 |
16 | Locked | 38.983261 | 0 | 0 |
17 | Locked | 40.366287 | 0 | 0 |
18 | Locked | 38.983261 | 0 | 0 |
19 | Locked | 40.946209 | 0 | 0 |
20 | Locked | 40.366287 | 0 | 0 |
21 | Locked | 40.366287 | 0 | 0 |
22 | Locked | 40.366287 | 0 | 0 |
23 | Locked | 40.366287 | 0 | 0 |
24 | Locked | 40.366287 | 0 | 0 |
26 | Locked | 40.366287 | 0 | 0 |
27 | Locked | 40.366287 | 0 | 0 |
28 | Locked | 40.366287 | 0 | 0 |
29 | Locked | 40.366287 | 0 | 0 |
30 | Locked | 40.946209 | 0 | 0 |
31 | Locked | 40.946209 | 0 | 0 |
on 21-12-2021 15:54
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700000 | 36.020599 | 5120 KSym/sec | 64QAM | 2 |
2 | 39400000 | 34.270599 | 5120 KSym/sec | 64QAM | 4 |
3 | 46200000 | 34.770599 | 5120 KSym/sec | 64QAM | 3 |
4 | 60300000 | 37.020599 | 5120 KSym/sec | 64QAM | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
on 21-12-2021 15:57
Downstream are way too high, 10 is the max, although you do not seem to be getting any RS errors. You need a technician’s visit to adjust them unless it’s an area fault:
Check with Area faults on www.virginmedia.com/servicechecker or 0800 561 0061 If you have a VM landline 150 The phone goes down to post code level.
If no faults found:
Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.
on 22-12-2021 16:15
Thanks, I managed to get a technician booked. There were RS errors but for some reason they disappear...
22-12-2021 16:49 - edited 22-12-2021 16:50
Happens exactly the same on my Hub4. Probably yet another firmware bug.
on 24-12-2021 16:53
Hi donmaca,
Thank you for your post and welcome to the community.
I'm very sorry to hear about the broadband issue you've bene having.
I'm glad to hear you've been able to get a technician booked in for this.
Please do let us know how the visit goes.
^Martin
on 26-12-2021 01:36
on 28-12-2021 08:40
Hi SonarUK, thanks for the message and welcome back to the forums. Can you confirm if you are having issues with the service or did the engineer indeed replace the cable when they arrived? Please let us know if you need anything ^Chris