on 25-10-2022 18:29
afternoon, last week I had an email to say there would be area upgrades on the 24/10/22 ( which I’m sure were just cabinet software upgrades ).
however since then my power levels have been out of spec, please can a tech be scheduled to adjust please? Thanks in advance.
Answered! Go to Answer
on 31-10-2022 09:46
Hey spikey673, thank you for reaching out and confirming this I am sorry your connection has been poor still.
I will send you a PM so we can look into this in more depth for you.
Please look out for the purple envelope. Thanks
Matt - Forum Team
New around here?
on 25-10-2022 18:30
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 139000000 | 10.599998 | 36.386890 | QAM256 | 1 |
2 | 147000000 | 10.500000 | 36.386890 | QAM256 | 2 |
3 | 155000000 | 10.400002 | 36.386890 | QAM256 | 3 |
4 | 163000000 | 10.099998 | 36.609653 | QAM256 | 4 |
5 | 171000000 | 9.900002 | 36.386890 | QAM256 | 5 |
6 | 179000000 | 9.599998 | 36.386890 | QAM256 | 6 |
7 | 187000000 | 9.599998 | 36.386890 | QAM256 | 7 |
8 | 195000000 | 9.300003 | 36.386890 | QAM256 | 8 |
9 | 203000000 | 9.099998 | 36.609653 | QAM256 | 9 |
10 | 211000000 | 8.699997 | 36.386890 | QAM256 | 10 |
11 | 219000000 | 8.599998 | 36.609653 | QAM256 | 11 |
12 | 227000000 | 8.000000 | 36.386890 | QAM256 | 12 |
13 | 235000000 | 7.699997 | 35.779911 | QAM256 | 13 |
14 | 243000000 | 7.400002 | 36.386890 | QAM256 | 14 |
15 | 251000000 | 7.300003 | 35.595078 | QAM256 | 15 |
16 | 259000000 | 7.000000 | 35.779911 | QAM256 | 16 |
17 | 267000000 | 7.000000 | 35.595078 | QAM256 | 17 |
18 | 275000000 | 7.199997 | 35.779911 | QAM256 | 18 |
19 | 283000000 | 6.599998 | 35.595078 | QAM256 | 19 |
20 | 291000000 | 6.099998 | 35.595078 | QAM256 | 20 |
21 | 299000000 | 5.599998 | 35.595078 | QAM256 | 21 |
22 | 307000000 | 5.900002 | 35.779911 | QAM256 | 22 |
23 | 315000000 | 5.699997 | 35.779911 | QAM256 | 23 |
24 | 323000000 | 5.599998 | 35.083549 | QAM256 | 24 |
25 | 331000000 | 5.300003 | 35.083549 | QAM256 | 25 |
26 | 339000000 | 4.500000 | 35.083549 | QAM256 | 26 |
27 | 347000000 | 3.900002 | 35.083549 | QAM256 | 27 |
28 | 355000000 | 4.300003 | 35.595078 | QAM256 | 28 |
29 | 363000000 | 4.400002 | 35.779911 | QAM256 | 29 |
30 | 371000000 | 3.900002 | 35.083549 | QAM256 | 30 |
31 | 379000000 | 3.700001 | 35.083549 | QAM256 | 31 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 36.386890 | 0 | 0 |
2 | Locked | 36.386890 | 0 | 0 |
3 | Locked | 36.386890 | 0 | 0 |
4 | Locked | 36.609653 | 0 | 0 |
5 | Locked | 36.386890 | 0 | 0 |
6 | Locked | 36.386890 | 0 | 0 |
7 | Locked | 36.386890 | 1 | 0 |
8 | Locked | 36.386890 | 1 | 0 |
9 | Locked | 36.609653 | 0 | 0 |
10 | Locked | 36.386890 | 0 | 0 |
11 | Locked | 36.609653 | 0 | 0 |
12 | Locked | 36.386890 | 0 | 0 |
13 | Locked | 35.779911 | 0 | 0 |
14 | Locked | 36.386890 | 0 | 0 |
15 | Locked | 35.595078 | 0 | 0 |
16 | Locked | 35.779911 | 0 | 0 |
17 | Locked | 35.595078 | 0 | 0 |
18 | Locked | 35.779911 | 1 | 0 |
19 | Locked | 35.595078 | 0 | 0 |
20 | Locked | 35.595078 | 0 | 0 |
21 | Locked | 35.595078 | 0 | 0 |
22 | Locked | 35.779911 | 0 | 0 |
23 | Locked | 35.779911 | 1 | 0 |
24 | Locked | 35.083549 | 0 | 0 |
25 | Locked | 35.083549 | 0 | 0 |
26 | Locked | 35.083549 | 5 | 0 |
27 | Locked | 35.083549 | 1 | 0 |
28 | Locked | 35.595078 | 0 | 0 |
29 | Locked | 35.779911 | 0 | 0 |
30 | Locked | 35.083549 | 2 | 0 |
31 | Locked | 35.083549 | 1 | 0 |
159 | 96 | 4K | 1880 | QAM4096 | 424 |
159 | Locked | 38 | 5.4 | 1487115218 | 299 |
on 25-10-2022 18:32
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 36600000 | 39.520599 | 5120 KSym/sec | 64QAM | 3 |
2 | 23600000 | 38.520599 | 5120 KSym/sec | 64QAM | 5 |
3 | 30100000 | 39.020599 | 5120 KSym/sec | 64QAM | 4 |
4 | 43100000 | 39.520599 | 5120 KSym/sec | 64QAM | 2 |
5 | 49600000 | 40.020599 | 5120 KSym/sec | 64QAM | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 1 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
5 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
6 | 10.0 | 34.8 | 2K | QAM8 |
6 | OFDMA | 200 | 53.9 | 0 | 0 |
on 27-10-2022 20:42
Hi spikey673,
Thank you for reaching out to us here on the Community.
I am sorry to hear you have been experiencing issues with your broadband service.
I have taken a look from our side and can confirm the power levels appear to be running within specification.
As this is a live report, can you please confirm how the service has been since your last post? Have you seen any improvements?
Thanks,
on 27-10-2022 20:50
Having just checked my downstream power levels are peaking at 13.8 whereas max recommended is 10, my upstream is only on 32QAM whereas it’s normally on 64.
id say it requires a 6db attenuator fitted, but as you know virgin don’t send these out and only allow techs to fit these 😔.
on 27-10-2022 22:06
Yes, your power levels need adjusting, it could be done at the cabinet, but would also affect the upstream which is currently ok. A forward path attenuator of either 10dBm or 6dBm.
on 27-10-2022 23:55
Nope they don't send these but I did purchase 6db from ebay once for couple £ to reduce the levels. Used it about a year then Virgin did some work and level dropped so removed it. The levels now between 2 and 4.
on 28-10-2022 22:44
@Natalie_L wrote:Hi spikey673,
Thank you for reaching out to us here on the Community.
I am sorry to hear you have been experiencing issues with your broadband service.
I have taken a look from our side and can confirm the power levels appear to be running within specification.
As this is a live report, can you please confirm how the service has been since your last post? Have you seen any improvements?
Thanks,
I did reply yesterday…
on 31-10-2022 09:46
Hey spikey673, thank you for reaching out and confirming this I am sorry your connection has been poor still.
I will send you a PM so we can look into this in more depth for you.
Please look out for the purple envelope. Thanks
Matt - Forum Team
New around here?
on 31-10-2022 10:12
@Matthew_ML wrote:Hey spikey673, thank you for reaching out and confirming this I am sorry your connection has been poor still.
I will send you a PM so we can look into this in more depth for you.
Please look out for the purple envelope. Thanks
Thank you, I have replied.