on 16-03-2022 17:06
I have been trying for a while to become a Virgin Broadband customer. However there is an issue which means I need to get past all the automated services if that is going to happen.
When I put my address in the postcode checker it says that no service is available to my address. But a full service is available to my neighbour (1 floor below me). In fact my neighbour has Virgin Broadband, the cable runs through my garden and passes about 8 feet from my door. Having investigated it seems the Virgin postcode finder decides that any address with the suffix A or B after the number can not receive service in my area. I presume this must be a mistake and I am sure if it were checked by a site visit or similar, it could be resolved.
However, trying to find someone at Virgin to check this out has proved impossible. You either need an account number to get through to the tech team or you are sent round in circles by the various bots that do not recognise this problem.
Does anyone have an email address or another form of contact to the technical department or someone who may be able to help resolve this.
16-03-2022 17:10 - edited 16-03-2022 17:10
Hi there
Happy to check this for you
I’ll pop over a private message to take some details.
Thanks
Christy
23-03-2022 14:28 - edited 23-03-2022 14:29
Hi
Does anyone have any further suggestions about making direct contact with the technical team at Virgin? Following the message above from Christy I sent my details but sadly never heard any more.
on 25-03-2022 15:19
Hi Festivali,
Thank you for reaching back out, sorry to hear you still haven't been able to get any further information, what was advised by Christy_D?
Regards
Paul.
on 25-03-2022 16:33
I received a DM asking for the following:
Thanks for reaching out to us. For me to check this I’ll first of all need the full address and postcode. Then your name and number as we’ll need to contact you to get resolved.
I sent the details requested but never heard anything else I'm afraid.
on 28-03-2022 14:58
on 28-03-2022 16:00
No, I've heard nothing since the original message from Christy 2 weeks ago.
on 28-03-2022 16:30
Has @Christy_D not responded back via a PM yet ?
on 28-03-2022 16:36
No. Received a PM from @Christy_D 2 weeks ago to which I replied, nothing from anyone at VM since.
on 28-03-2022 16:53