Postcode Checker Update Request

[gap84]

Hi

I have recently joined VM, but my address was down as '1' in the system whereas it should have been '1A' (1 was knocked down and multiple homes built). 

I spoke to customer services and apparently now changed on my account (although can't actually see this anywhere yet...), but the postcode checker still does not have the correct address, and noone seems able to answer how this can also be updated.  Keen to ensure it is updated so that any requests in the future do not go to the incorrect address etc.  Could someone from the Forum Team please help in getting this updated?

Many thanks!
gap

[Tudor]

Have you checked that the Post Office post code checker is correct. This is the source of most other post code checkers, it’s often how quickly they are updated.

[gap84]

Thanks Tudor,

The post office checker has this correct (and most other sites do) as the address was created 2.5 years ago. 

If I go to the postcode checker (https://www.virginmedia.com/postcode-checker) it only has '1', if I click on 'Can't find your address', I can then select '1a', but it then just goes to a form instead of recognising that I can (and do!) have services.

Thanks,
gap

[Kath_F]

Hi gap84, 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

I'm sorry to hear about the confusion with your address.

I can certainly double check that we have the correct details for you however we will need to confirm some information with you to do this. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,
 

[Kath_F · Accepted solution]

Hi gap84, 

Thanks for coming back to me on this via private message. 

It looks as though the previous agent you spoke to raised this with the correct team. This has gone over to our housefiles team to be updated. 

Once things have been updated, the online postcode checker should also update. This can sometimes take up to 28 days though. 

Let us know if you have any further issues 🙂

Thanks,

[gap84]

Fantastic , many thanks for checking and will keep an eye on it in a few weeks time. 

[Sofia_B]

No worries at all @gap84, glad Kath was able to help. 

Any issues, please let us know 🙂 

Thanks, 

[gap84]

Thanks, can confirm the address is now showing in the checker which is great!

The only issue is the '1' is still showing in the checker - is there another process to have this removed, as it no longer exists?

Thanks!
gap

[David_Bn]

Thanks for coming back to us @gap84, we will seek to have this rectified for you, and I'll liaise with @Kath_F for further information

Kindest regards,

David_Bn 

[Kath_F]

Hi gap84, 

Thanks for sticking with us on this one. 

I can confirm the House Files team have now removed number 1. I have double checked this today and it's no longer there 🙂

Please let us know if you have any further issues. 

Thanks,