Poor internet speeds and constant drops, poor latency etc

[mattbens]

Hello,

My household’s broadband has been generally quite poor since we moved in a few weeks ago and recently we’ve been suffering several drops daily, lasting usually no longer than a minute or so. It has been particularly rough the past few days and speeds are also inconsistent (wired and wireless, but especially wireless).

This occurs with both wireless and wired connections and makes it basically impossible to play online video games and is extremely disruptive and frustrating when working from home.

I would understand having these issues with many devices in use simultaneously but we usually only have a couple mobile phones and one computer using the WiFi at once, often less.

Below is a BQM from today and yesterday, respectively.

Hope someone can help, thanks.

[mattbens]

Thanks for the help, here's as you asked:

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	138750000	1	33	256 qam	1
2	146750000	1	32	256 qam	2
3	154750000	2	33	256 qam	3
4	162750000	2.2	32	256 qam	4
5	170750000	3	32	256 qam	5
6	178750000	3	36	256 qam	6
7	186750000	2.7	35	256 qam	7
8	194750000	2.7	36	256 qam	8
9	202750000	2.2	35	256 qam	9
10	210750000	1.7	34	256 qam	10
11	218750000	1.5	34	256 qam	11
12	226750000	0.5	34	256 qam	12
13	234750000	1	35	256 qam	13
14	242750000	1.7	36	256 qam	14
15	250750000	2.2	36	256 qam	15
16	258750000	3.2	36	256 qam	16
17	266750000	3.7	36	256 qam	17
18	274750000	3.4	35	256 qam	18
19	282750000	3.5	35	256 qam	19
20	290750000	3	37	256 qam	20
21	298750000	3.7	36	256 qam	21
22	306750000	3.5	37	256 qam	22
23	314750000	4	36	256 qam	23
24	322750000	4.5	37	256 qam	24

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	33	2081250275	4473080
2	Locked	32.9	2055822985	5474701
3	Locked	33.2	1829729782	3647841
4	Locked	32.3	899657320	3502982
5	Locked	32.6	209468294	686798
6	Locked	36.6	15932864	1703300
7	Locked	35.7	3694191	1232693
8	Locked	36.6	2755671	137635
9	Locked	35.5	3249308	23366
10	Locked	34.9	9785058	7382
11	Locked	34.9	4168410	10689
12	Locked	34.3	5928360	134643
13	Locked	35.5	5587511	114802
14	Locked	36.6	4115672	7955
15	Locked	36.3	3318458	4747
16	Locked	36.6	3147958	5449
17	Locked	36.6	3979456	14150
18	Locked	35.5	3197290	3584
19	Locked	35.5	2249808	3082
20	Locked	37.3	2169555	3214
21	Locked	36.8	2547945	990
22	Locked	37.3	1664686	537
23	Locked	36.3	911329	609
24	Locked	37.3	682768	323

[mattbens]

Thanks for the help, here's as you asked:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	138750000	1	33	256 qam	1
2	146750000	1	32	256 qam	2
3	154750000	2	33	256 qam	3
4	162750000	2.2	32	256 qam	4
5	170750000	3	32	256 qam	5
6	178750000	3	36	256 qam	6
7	186750000	2.7	35	256 qam	7
8	194750000	2.7	36	256 qam	8
9	202750000	2.2	35	256 qam	9
10	210750000	1.7	34	256 qam	10
11	218750000	1.5	34	256 qam	11
12	226750000	0.5	34	256 qam	12
13	234750000	1	35	256 qam	13
14	242750000	1.7	36	256 qam	14
15	250750000	2.2	36	256 qam	15
16	258750000	3.2	36	256 qam	16
17	266750000	3.7	36	256 qam	17
18	274750000	3.4	35	256 qam	18
19	282750000	3.5	35	256 qam	19
20	290750000	3	37	256 qam	20
21	298750000	3.7	36	256 qam	21
22	306750000	3.5	37	256 qam	22
23	314750000	4	36	256 qam	23
24	322750000	4.5	37	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	33	2081250275	4473080
2	Locked	32.9	2055822985	5474701
3	Locked	33.2	1829729782	3647841
4	Locked	32.3	899657320	3502982
5	Locked	32.6	209468294	686798
6	Locked	36.6	15932864	1703300
7	Locked	35.7	3694191	1232693
8	Locked	36.6	2755671	137635
9	Locked	35.5	3249308	23366
10	Locked	34.9	9785058	7382
11	Locked	34.9	4168410	10689
12	Locked	34.3	5928360	134643
13	Locked	35.5	5587511	114802
14	Locked	36.6	4115672	7955
15	Locked	36.3	3318458	4747
16	Locked	36.6	3147958	5449
17	Locked	36.6	3979456	14150
18	Locked	35.5	3197290	3584
19	Locked	35.5	2249808	3082
20	Locked	37.3	2169555	3214
21	Locked	36.8	2547945	990
22	Locked	37.3	1664686	537
23	Locked	36.3	911329	609
24	Locked	37.3	682768	323

[mattbens]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	44.5	5120	64 qam	2
2	39400000	47.8	5120	64 qam	4
3	46200000	46.3	5120	64 qam	3
4	60300000	45.5	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	7	0
2	ATDMA	0	0	13	0
3	ATDMA	0	0	12	0
4	ATDMA	0	0	11	0

[mattbens]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	138750000	1	33	256 qam	1
2	146750000	1	32	256 qam	2
3	154750000	2	33	256 qam	3
4	162750000	2.2	32	256 qam	4
5	170750000	3	32	256 qam	5
6	178750000	3	36	256 qam	6
7	186750000	2.7	35	256 qam	7
8	194750000	2.7	36	256 qam	8
9	202750000	2.2	35	256 qam	9
10	210750000	1.7	34	256 qam	10
11	218750000	1.5	34	256 qam	11
12	226750000	0.5	34	256 qam	12
13	234750000	1	35	256 qam	13
14	242750000	1.7	36	256 qam	14
15	250750000	2.2	36	256 qam	15
16	258750000	3.2	36	256 qam	16
17	266750000	3.7	36	256 qam	17
18	274750000	3.4	35	256 qam	18
19	282750000	3.5	35	256 qam	19
20	290750000	3	37	256 qam	20
21	298750000	3.7	36	256 qam	21
22	306750000	3.5	37	256 qam	22
23	314750000	4	36	256 qam	23
24	322750000	4.5	37	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	33	2081250275	4473080
2	Locked	32.9	2055822985	5474701
3	Locked	33.2	1829729782	3647841
4	Locked	32.3	899657320	3502982
5	Locked	32.6	209468294	686798
6	Locked	36.6	15932864	1703300
7	Locked	35.7	3694191	1232693
8	Locked	36.6	2755671	137635
9	Locked	35.5	3249308	23366
10	Locked	34.9	9785058	7382
11	Locked	34.9	4168410	10689
12	Locked	34.3	5928360	134643
13	Locked	35.5	5587511	114802
14	Locked	36.6	4115672	7955
15	Locked	36.3	3318458	4747
16	Locked	36.6	3147958	5449
17	Locked	36.6	3979456	14150
18	Locked	35.5	3197290	3584
19	Locked	35.5	2249808	3082
20	Locked	37.3	2169555	3214
21	Locked	36.8	2547945	990
22	Locked	37.3	1664686	537
23	Locked	36.3	911329	609
24	Locked	37.3	682768	323

[mattbens]

Network Log

Time Priority Description

17/09/2021 12:04:37	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/09/2021 12:04:37	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/09/2021 11:17:27	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/09/2021 11:16:17	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/09/2021 11:15:5	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/09/2021 10:41:39	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/09/2021 10:33:36	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/09/2021 10:33:36	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2021 23:52:35	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2021 23:52:27	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2021 22:26:33	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2021 21:48:7	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2021 20:57:28	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2021 20:43:5	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2021 19:58:4	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2021 19:58:4	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2021 18:46:5	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2021 18:36:55	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2021 16:06:18	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2021 15:20:50	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[mattbens]

Thanks for the help, had some trouble getting it to post properly but I hope you can make sense of it all

[Corey_C]

Thanks for your reply and update. I've sent you a private message to confirm your account details.

Cheers,

Corey C

[jem101]

@mattbens judging for the S/N ratio figures especially on the lower frequency channels - you have a bad cable connection somewhere allowing noise (interference) into the system. If you have already checked all of the joints you can get to and found them to be nice and tight with no obvious signs of damage, then you’ll need an engineer visit.

Hopefully the forum team will arrange something for you.