on 06-09-2021 20:25
Hello,
My household’s broadband has been generally quite poor since we moved in a few weeks ago and recently we’ve been suffering several drops daily, lasting usually no longer than a minute or so. It has been particularly rough the past few days and speeds are also inconsistent (wired and wireless, but especially wireless).
This occurs with both wireless and wired connections and makes it basically impossible to play online video games and is extremely disruptive and frustrating when working from home.
I would understand having these issues with many devices in use simultaneously but we usually only have a couple mobile phones and one computer using the WiFi at once, often less.
Below is a BQM from today and yesterday, respectively.
Hope someone can help, thanks.
on 17-09-2021 13:19
Thanks for the help, here's as you asked:
1 | 138750000 | 1 | 33 | 256 qam | 1 |
2 | 146750000 | 1 | 32 | 256 qam | 2 |
3 | 154750000 | 2 | 33 | 256 qam | 3 |
4 | 162750000 | 2.2 | 32 | 256 qam | 4 |
5 | 170750000 | 3 | 32 | 256 qam | 5 |
6 | 178750000 | 3 | 36 | 256 qam | 6 |
7 | 186750000 | 2.7 | 35 | 256 qam | 7 |
8 | 194750000 | 2.7 | 36 | 256 qam | 8 |
9 | 202750000 | 2.2 | 35 | 256 qam | 9 |
10 | 210750000 | 1.7 | 34 | 256 qam | 10 |
11 | 218750000 | 1.5 | 34 | 256 qam | 11 |
12 | 226750000 | 0.5 | 34 | 256 qam | 12 |
13 | 234750000 | 1 | 35 | 256 qam | 13 |
14 | 242750000 | 1.7 | 36 | 256 qam | 14 |
15 | 250750000 | 2.2 | 36 | 256 qam | 15 |
16 | 258750000 | 3.2 | 36 | 256 qam | 16 |
17 | 266750000 | 3.7 | 36 | 256 qam | 17 |
18 | 274750000 | 3.4 | 35 | 256 qam | 18 |
19 | 282750000 | 3.5 | 35 | 256 qam | 19 |
20 | 290750000 | 3 | 37 | 256 qam | 20 |
21 | 298750000 | 3.7 | 36 | 256 qam | 21 |
22 | 306750000 | 3.5 | 37 | 256 qam | 22 |
23 | 314750000 | 4 | 36 | 256 qam | 23 |
24 | 322750000 | 4.5 | 37 | 256 qam | 24 |
1 | Locked | 33 | 2081250275 | 4473080 |
2 | Locked | 32.9 | 2055822985 | 5474701 |
3 | Locked | 33.2 | 1829729782 | 3647841 |
4 | Locked | 32.3 | 899657320 | 3502982 |
5 | Locked | 32.6 | 209468294 | 686798 |
6 | Locked | 36.6 | 15932864 | 1703300 |
7 | Locked | 35.7 | 3694191 | 1232693 |
8 | Locked | 36.6 | 2755671 | 137635 |
9 | Locked | 35.5 | 3249308 | 23366 |
10 | Locked | 34.9 | 9785058 | 7382 |
11 | Locked | 34.9 | 4168410 | 10689 |
12 | Locked | 34.3 | 5928360 | 134643 |
13 | Locked | 35.5 | 5587511 | 114802 |
14 | Locked | 36.6 | 4115672 | 7955 |
15 | Locked | 36.3 | 3318458 | 4747 |
16 | Locked | 36.6 | 3147958 | 5449 |
17 | Locked | 36.6 | 3979456 | 14150 |
18 | Locked | 35.5 | 3197290 | 3584 |
19 | Locked | 35.5 | 2249808 | 3082 |
20 | Locked | 37.3 | 2169555 | 3214 |
21 | Locked | 36.8 | 2547945 | 990 |
22 | Locked | 37.3 | 1664686 | 537 |
23 | Locked | 36.3 | 911329 | 609 |
24 | Locked | 37.3 | 682768 | 323 |
on 17-09-2021 13:22
Thanks for the help, here's as you asked:
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 138750000 | 1 | 33 | 256 qam | 1 |
2 | 146750000 | 1 | 32 | 256 qam | 2 |
3 | 154750000 | 2 | 33 | 256 qam | 3 |
4 | 162750000 | 2.2 | 32 | 256 qam | 4 |
5 | 170750000 | 3 | 32 | 256 qam | 5 |
6 | 178750000 | 3 | 36 | 256 qam | 6 |
7 | 186750000 | 2.7 | 35 | 256 qam | 7 |
8 | 194750000 | 2.7 | 36 | 256 qam | 8 |
9 | 202750000 | 2.2 | 35 | 256 qam | 9 |
10 | 210750000 | 1.7 | 34 | 256 qam | 10 |
11 | 218750000 | 1.5 | 34 | 256 qam | 11 |
12 | 226750000 | 0.5 | 34 | 256 qam | 12 |
13 | 234750000 | 1 | 35 | 256 qam | 13 |
14 | 242750000 | 1.7 | 36 | 256 qam | 14 |
15 | 250750000 | 2.2 | 36 | 256 qam | 15 |
16 | 258750000 | 3.2 | 36 | 256 qam | 16 |
17 | 266750000 | 3.7 | 36 | 256 qam | 17 |
18 | 274750000 | 3.4 | 35 | 256 qam | 18 |
19 | 282750000 | 3.5 | 35 | 256 qam | 19 |
20 | 290750000 | 3 | 37 | 256 qam | 20 |
21 | 298750000 | 3.7 | 36 | 256 qam | 21 |
22 | 306750000 | 3.5 | 37 | 256 qam | 22 |
23 | 314750000 | 4 | 36 | 256 qam | 23 |
24 | 322750000 | 4.5 | 37 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 33 | 2081250275 | 4473080 |
2 | Locked | 32.9 | 2055822985 | 5474701 |
3 | Locked | 33.2 | 1829729782 | 3647841 |
4 | Locked | 32.3 | 899657320 | 3502982 |
5 | Locked | 32.6 | 209468294 | 686798 |
6 | Locked | 36.6 | 15932864 | 1703300 |
7 | Locked | 35.7 | 3694191 | 1232693 |
8 | Locked | 36.6 | 2755671 | 137635 |
9 | Locked | 35.5 | 3249308 | 23366 |
10 | Locked | 34.9 | 9785058 | 7382 |
11 | Locked | 34.9 | 4168410 | 10689 |
12 | Locked | 34.3 | 5928360 | 134643 |
13 | Locked | 35.5 | 5587511 | 114802 |
14 | Locked | 36.6 | 4115672 | 7955 |
15 | Locked | 36.3 | 3318458 | 4747 |
16 | Locked | 36.6 | 3147958 | 5449 |
17 | Locked | 36.6 | 3979456 | 14150 |
18 | Locked | 35.5 | 3197290 | 3584 |
19 | Locked | 35.5 | 2249808 | 3082 |
20 | Locked | 37.3 | 2169555 | 3214 |
21 | Locked | 36.8 | 2547945 | 990 |
22 | Locked | 37.3 | 1664686 | 537 |
23 | Locked | 36.3 | 911329 | 609 |
24 | Locked | 37.3 | 682768 | 323 |
on 17-09-2021 13:23
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700000 | 44.5 | 5120 | 64 qam | 2 |
2 | 39400000 | 47.8 | 5120 | 64 qam | 4 |
3 | 46200000 | 46.3 | 5120 | 64 qam | 3 |
4 | 60300000 | 45.5 | 5120 | 64 qam | 1 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 7 | 0 |
2 | ATDMA | 0 | 0 | 13 | 0 |
3 | ATDMA | 0 | 0 | 12 | 0 |
4 | ATDMA | 0 | 0 | 11 | 0 |
on 17-09-2021 13:24
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 138750000 | 1 | 33 | 256 qam | 1 |
2 | 146750000 | 1 | 32 | 256 qam | 2 |
3 | 154750000 | 2 | 33 | 256 qam | 3 |
4 | 162750000 | 2.2 | 32 | 256 qam | 4 |
5 | 170750000 | 3 | 32 | 256 qam | 5 |
6 | 178750000 | 3 | 36 | 256 qam | 6 |
7 | 186750000 | 2.7 | 35 | 256 qam | 7 |
8 | 194750000 | 2.7 | 36 | 256 qam | 8 |
9 | 202750000 | 2.2 | 35 | 256 qam | 9 |
10 | 210750000 | 1.7 | 34 | 256 qam | 10 |
11 | 218750000 | 1.5 | 34 | 256 qam | 11 |
12 | 226750000 | 0.5 | 34 | 256 qam | 12 |
13 | 234750000 | 1 | 35 | 256 qam | 13 |
14 | 242750000 | 1.7 | 36 | 256 qam | 14 |
15 | 250750000 | 2.2 | 36 | 256 qam | 15 |
16 | 258750000 | 3.2 | 36 | 256 qam | 16 |
17 | 266750000 | 3.7 | 36 | 256 qam | 17 |
18 | 274750000 | 3.4 | 35 | 256 qam | 18 |
19 | 282750000 | 3.5 | 35 | 256 qam | 19 |
20 | 290750000 | 3 | 37 | 256 qam | 20 |
21 | 298750000 | 3.7 | 36 | 256 qam | 21 |
22 | 306750000 | 3.5 | 37 | 256 qam | 22 |
23 | 314750000 | 4 | 36 | 256 qam | 23 |
24 | 322750000 | 4.5 | 37 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 33 | 2081250275 | 4473080 |
2 | Locked | 32.9 | 2055822985 | 5474701 |
3 | Locked | 33.2 | 1829729782 | 3647841 |
4 | Locked | 32.3 | 899657320 | 3502982 |
5 | Locked | 32.6 | 209468294 | 686798 |
6 | Locked | 36.6 | 15932864 | 1703300 |
7 | Locked | 35.7 | 3694191 | 1232693 |
8 | Locked | 36.6 | 2755671 | 137635 |
9 | Locked | 35.5 | 3249308 | 23366 |
10 | Locked | 34.9 | 9785058 | 7382 |
11 | Locked | 34.9 | 4168410 | 10689 |
12 | Locked | 34.3 | 5928360 | 134643 |
13 | Locked | 35.5 | 5587511 | 114802 |
14 | Locked | 36.6 | 4115672 | 7955 |
15 | Locked | 36.3 | 3318458 | 4747 |
16 | Locked | 36.6 | 3147958 | 5449 |
17 | Locked | 36.6 | 3979456 | 14150 |
18 | Locked | 35.5 | 3197290 | 3584 |
19 | Locked | 35.5 | 2249808 | 3082 |
20 | Locked | 37.3 | 2169555 | 3214 |
21 | Locked | 36.8 | 2547945 | 990 |
22 | Locked | 37.3 | 1664686 | 537 |
23 | Locked | 36.3 | 911329 | 609 |
24 | Locked | 37.3 | 682768 | 323 |
on 17-09-2021 13:25
Network Log
Time Priority Description
17/09/2021 12:04:37 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/09/2021 12:04:37 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/09/2021 11:17:27 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/09/2021 11:16:17 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/09/2021 11:15:5 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/09/2021 10:41:39 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/09/2021 10:33:36 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/09/2021 10:33:36 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/09/2021 23:52:35 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/09/2021 23:52:27 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/09/2021 22:26:33 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/09/2021 21:48:7 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/09/2021 20:57:28 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/09/2021 20:43:5 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/09/2021 19:58:4 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/09/2021 19:58:4 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/09/2021 18:46:5 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/09/2021 18:36:55 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/09/2021 16:06:18 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/09/2021 15:20:50 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 17-09-2021 13:29
Thanks for the help, had some trouble getting it to post properly but I hope you can make sense of it all
on 17-09-2021 18:16
Thanks for your reply and update. I've sent you a private message to confirm your account details.
Cheers,
Corey C
on 17-09-2021 18:37
@mattbens judging for the S/N ratio figures especially on the lower frequency channels - you have a bad cable connection somewhere allowing noise (interference) into the system. If you have already checked all of the joints you can get to and found them to be nice and tight with no obvious signs of damage, then you’ll need an engineer visit.
Hopefully the forum team will arrange something for you.