Poor customer service

[disappointed122]

I am moving home,  virgin media said it is easy to set it up at new home. However, I tried and failed,  I tried live chat, they only asked me to call. 

I tried to call for technical support, the telephone system said it's no problem on my network and hang up. I called again, and the system still hang up. 

Poor service, I can't get any support. Virgin media collected moving home fee from me, but it didn't provide equal value service. 

I wish to cut the service and make a complaint to virgin media.  

[Tudor]

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

If you terminated your contact there may be an exit fee charged depending when it ends.

[Matthew_ML]

Hey disappointed122,thank you for reaching out and I am very sorry to see you you've had a poor experience we know moving home can be a stressful time.

At this moment, have you tried to put a request in for a move and transfer? 

Or do you need some help getting this put in? Thanks