Had a new install at the weekend, BB, phone, TV.....very happy with service and internal installation.......but where cable has been connected on street is a really poor job and looks appalling. My neighbours are complaining and it really isn't a good advert for others in a street where Virgin have just spent 2 weeks digging up and installing cable. Nobody else is going to sign up after looking at this.....such a shame!
After 30 frustrating minutes on the web chat I managed to get the matter reported to the installation team who promptly rang me to make an appointment to visit. Duly agreed a date and time and finished work early to be there.....surprise surprise nobody showed up and nobody called (or still has called) to explain, apologise or rearrange.
Why am I starting to regret my switch to Virgin I wonder?
After a couple of days waiting I called the installation team back up to chase, it was quite amusing listening to the different reasons/explanations/contradictions for why they didn't turn up.....but I am not a vindictive person and we are all human and prone to mistakes. They have arranged another appointment for this Saturday so fingers crossed.
As a footnote to the appalling installation quality, I just had a second look outside and there is actually a whole (huge) drill bit stuck in the mini manhole cover thing and that is what is preventing it closing....honestly I am actually starting to feel sorry for the guy who installed it as it is SO bad he must have had a really bad day bless him.
Sorry to hear you've had these issues. I appreciate it's been frustrating for you and I'm sorry that the work wasn't up to scratch. Please mention this to the tech that visits you and they will take a look. Please let us know how you get on this Saturday and if you need any further help.