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Poor Connection

My hub is not covering my kitchen and living room. I need to move it to the middle of the house. How can I get engineer support?

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Re: Poor Connection

Do you mean that the wifi is poor in the other rooms? If so there is no guarantee that moving the Hub will actually sort it - its a £99 no fault call out charge.

You would probably be better spending that money on getting your own better quality wireless equipment, either.....

1) Mesh System
2) Wireless router
3) Wireless access points
4) A combination of the above

Depending on your requirements, house layout/construction and of course, budget.

There are a couple of things you can change on the Hub3 to try and improve its wifi first, if you want to try them they are spelled out in this link:

https://community.virginmedia.com/t5/Speed/Slow-wifi-connection/m-p/4063642#M213435


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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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