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Parcel never arrived

EuanHam222
Joining in

on ‎01-02-2023 20:04

I am a new customer. Ordered virgin 1gig WiFi on Friday. Tuesday was the first selected delivery date and Wednesday was the second selected delivery date. 

I received a text from Virgin saying yodel will give me a 2 hour time slot for my delivery.

i didn’t receive anything from virgin or yodel from then onwards. And no parcel arrived. 

ive spoke to customer support, been into the o2 store where I ordered it from and even spoke to yodel. No one has the parcel apparently. 

It isn’t the best start to an 18 month contract. I would just like the parcel delivered so I can use WiFi!

3 REPLIES 3

justforuk29
Tuning in

on ‎01-02-2023 21:12

Same thing, zero info or feedback. Spare that choose them...

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newapollo
Very Insightful Person
Very Insightful Person
In response to justforuk29

on ‎02-02-2023 23:51

You could try calling the pre-installs team on 0800 052 1734

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Chris_W1
Forum Team
Forum Team

on ‎05-02-2023 09:26

Hi EuanHam222, thanks for the message and welcome to the forums. 

I am sorry to hear that there was a delay with the delivery and this is not the experience which we want you to have. 

Can you let us know how it goes with the engineer?

Kind regards, Chris. 

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