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Packet Loss

stephen171
Joining in

on ‎05-05-2022 13:21

Hi,

I've started experiencing packet loss over the past two weeks or so.

stephen171_0-1651753149860.png

 

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎05-05-2022 15:07

You are not alone... see these 49 pages...

https://community.virginmedia.com/t5/Networking-and-WiFi/VM-CORE-NETWORK-FAILURE-URGANT/td-p/4986440

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Akua_A
Forum Team
Forum Team

on ‎09-05-2022 18:04

Hi @stephen171,

Welcome to our community forums and thank you for your first post.

Sorry to hear you are having issues with packet loss. We can understand this is not ideal and we want to best help. 

I have had a look at your service on our systems and I can confirm your service issues may be due to a current SNR outage in your area. Our team has been made aware of this and they are currently working to resolve this matter. The current estimated fix time for this is 09 MAY 2022 17:15. Please bear with our team while we work to resolve this. 

If the issue persists after the given time, please do let us know and we will take further steps to resolve this matter for you.

Thanks,

 

Akua_A
Forum Team

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