POOR CONNECTION

[albertz11]

Hub connection is poor. Between 50 and 150 mbps on a 600 mb connection, keep getting message , cant connect  to hub? been in touch with Virgin and done all they said to do , still poor, red light on hub 

[albertz11]

AND I'm sure you can look at my connection and tell me why everything went dead at 17.50 tonight ?????

[Ayisha_B]

Hi @albertz11,

Can you confirm if the speed test was done over a wired connection? Again checking your account everything is in order this end. 

[albertz11]

How about you read the previous comment ? YES a wired connection. Everything is in order  UNTIL IT REACHES INSIDE MY HOUSE.    The connection drops every night between 11.45 and 00.15. This is a repeat of the issues we had a few years back. It was fixed with a new hub and has been almost perfect up to about 6 weeks ago. Now my mobile phone is quicker. I think I will cancel my direct debit 

[David_Bn]

Thanks for your posts @albertz11, and I'm sorry this has been dragging on for some time.

Can you please advise me if you've attempted a wired speed test, with the hub in modem mode and plugged directly into the router with a Cat 6 or above Ethernet cable?

If the light on the hub still showing as red?

Have you set up, or considered setting up a Broadband Quality Monitor?

Kindest regards,

David_Bn

[albertz11]

YES I HAVE tested in modem mode. The light is always RED in modem mode. Why should I set up a monitor? Would it not be better for VM to fix the issues?

[albertz11]

A monitor only allows for speeds up to 200mbps....my connection is 600 mbps?

[newapollo]

Hi @albertz11 

The BQM will work for you, it monitors all speeds.

I'm on M600 and my live graph is below.

https://www.thinkbroadband.com/broadband/monitoring/quality/share 

[albertz11]

I'm running it now

[albertz11]

Just phoned VM to tell them Broadband not working ( spoke to Kaye or Koy , a guy) Showing as being connected but when I told him the speedtest readings he was bemused. On a 600 mbps connection the speed varied from 2.5 mbps to wait for it 1400 Mbps...No upload speed. SURELY there IS a problem. The hub has gone haywire or there is something seriously wrong . After the conversation he finished by saying monitor for 24 hours and call back, he would log on the system BUT THERE IS NOTHING HE CAN DO TO HELP? Should I just cancel my Direct debit since you are not providing service ?

[newapollo]

Hi again @albertz11 

I notice you had an engineer visit (post 23) and he didn't check the internet? just looked at the input levels on your TIVO boxes - they have their own built in internet connection which is different to those via your hub3.

You should post your router stats again, like you did in post 4 of this thread, along with the BQM that you now have running.