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POOR CONNECTION

albertz11
On our wavelength

Hub connection is poor. Between 50 and 150 mbps on a 600 mb connection, keep getting message , cant connect  to hub? been in touch with Virgin and done all they said to do , still poor, red light on hub 

102 REPLIES 102

Serena_C
Forum Team (Retired)
Forum Team (Retired)

Thanks for getting back to us @albertz11 and for the screenshot. I have checked our systems again to run further diagnostics and no issues have been identified at the moment. I realise this may sound very obvious, but have you checked the ethernet cable you are using for speed tests for damage / wear and tear?

Kind regards,

Serena

Yes I have, no moving parts so no wear and tear...its been stable for a couple of days.....

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