on 01-11-2021 08:53
Hub connection is poor. Between 50 and 150 mbps on a 600 mb connection, keep getting message , cant connect to hub? been in touch with Virgin and done all they said to do , still poor, red light on hub
Answered! Go to Answer
on 02-02-2022 13:02
Thanks for getting back to us @albertz11 and for the screenshot. I have checked our systems again to run further diagnostics and no issues have been identified at the moment. I realise this may sound very obvious, but have you checked the ethernet cable you are using for speed tests for damage / wear and tear?
Kind regards,
Serena
on 02-02-2022 16:59
Yes I have, no moving parts so no wear and tear...its been stable for a couple of days.....
on 02-02-2022 17:02