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Over utilisation in my area

mrnoone1
Joining in

Hello.

Im considering joining back with Virgin for my broadband. When I was previously with virgin 3 or 4 years ago I suffered from very slow speeds at peak times, this was eventually put down to over utilisation in my area and I was allowed to terminate my contract early.

Can anyone tell me if over utilisation is still a problem in my area the postcode is KT19.

6 REPLIES 6

Adduxi
Very Insightful Person
Very Insightful Person

Unless you know someone in the same street who has a VM circuit BQM running, you will never find out I suspect.

If you do sign up, make sure you do all your investigations within the 14 day cool off period.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

As above. Another sign is 1Gig not showing as available on the postcode checker. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Sabrina_B
Forum Team
Forum Team

Hi @mrnoone1 👋.

Thanks for reaching out to us and expressing in returning to Virgin Media. In order to help with your concerns, we would advise to jump on our website 👉 Broadband deals, input your full postcode and house number to see what speeds and packages are available in your area, or you can reach out to our team on 📞 0800 183 1234.

Hope this helps.

Sabrina

Thanks Sabrina. Sadly your website promises all the best speeds. From my past experience this doesn’t mean that you will be able to deliver these speeds at peak times hence me asking about over utilisation in my area. Are you able to answer this question?

No problem at all.

We only measure our speeds to the Hub and not through WIFI.

If you give this link a break down it should explain about our speeds Thanks 

Matt - Forum Team


New around here?

"... hence me asking about over utilisation in my area. Are you able to answer this question?" 

Judging by the thread so far I would say no. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).