on 09-11-2022 13:39
Hello, I hope somebody from VM can help me with this.
The outside virgin media cable box / cover is broken. I have tried my best to make it secure but I am concerned about the cabling integrity. I couldn't find anywhere on the Virgin Media help site and app to request a replacement - how do we go about arranging this please?
Thanks!
on 09-11-2022 14:31
on 09-11-2022 17:07
Thanks for the advice jbrennand, here is an image of the damaged box.
on 09-11-2022 17:24
Hi @ArthurD-J thanks for your post although I'm sorry to hear of your concerns raised, surrounding your external Virgin Media box - thanks for the image also.
Please allow me to send you a PM so I can look into getting this fixed for you.
Kindly expect this to arrive shortly and respond directly when you can!
Many thanks