Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
Best bet is to contact VM and have an engineer attend.
Contact customer services either by phone or chat online or WhatsApp.
Phone: 0345 4541111
Chat: virginmedia.com/broadband/deals (wait on page for a second or two and the chat badge should appear on the right hand side)
Whatsapp: +44 7305 327112 (add this number as a contact, start a new conversation in WhatsApp, find the contact and begin your chat)
Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue the damaged box outside.
I'd like to take a look into this for you if you still need help fixing this.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.