Outside virgin box

[jessicasm]

Hi, my outside virgin box has broken and the wires are all exposed, am I able to have this fixed or replaced please? 

[Tudor]

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[jarourke]

Hi 

Best bet is to contact VM and have an engineer attend.

Contact customer services either by phone or chat online or WhatsApp.

Phone: 0345 4541111

Chat: virginmedia.com/broadband/deals (wait on page for a second or two and the chat badge should appear on the right hand side)

Whatsapp: +44 7305 327112 (add this number as a contact, start a new conversation in WhatsApp, find the contact and begin your chat)

Thanks

Jarrod

[Gareth_L]

Hello jessicasm.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue the damaged box outside.
I'd like to take a look into this for you if you still need help fixing this.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L