on 12-02-2023 18:04
Hello, I hope one of the engenier will find my question. My outside cover box fall apart, the cable looks like damaged. Seems like some animal chewed it. Is any chance to replace it, sometimes I lose signal. Thank you.
on 12-02-2023 18:31
on 15-02-2023 11:48
Hi Hajni
Thank you for your post and welcome to our community.
Is it the brown external box that has been damaged?
If so we can can arrange an engineer to repair/replace that for you 🙂
I will send you a private message now so we can arrange that for you.
Please look out for the purple envelope in the top right of the page and pop me a reply when you can.
Vikki - Forum Team
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on 22-02-2023 08:26
Hello, I hope one of the engenier will find my question. My outside cover box fall apart, the cable looks like damaged. Seems like some animal chewed it. Is any chance to replace it, sometimes I lose signal. Thank you.
on 22-02-2023 08:43
Hello, yes the box been damaged and some cable to.
Helló, thank for the answer. Yes the box is damaged and some cable to.
Thanks Hajni
on 24-02-2023 12:08
Hi Hajni,
Thank you for your post. I'm sorry to see the current state of the Omnibox.
We can certainly look to help get fixed for you.
To confirm, is the face cover of the box on the floor anywhere?
^Martin
on 24-02-2023 17:55
Hi, I got the half face cover.
on 27-02-2023 11:15
Thank you for your response @Hajni
To best help, I have sent you a private message. Please look out for the purple envelope and provide a response when you can.
Thanks,