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Outside cable box cover missing

Michelle1017
Tuning in

The outside cover for my cables appears to have gone missing, it looks like it’s just been pulled off by someone and all the cables are exposed. Can this be fixed as I don’t want the cables being damaged

 

6 REPLIES 6

Michelle1017
Tuning in

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jbrennand
Very Insightful Person
Very Insightful Person
A VM person will respond on here in a day or two and arrange a repair for you

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Alex_RM
Forum Team
Forum Team

Hi Michelle1017,

Thanks for posting and welcome to our community 🙂

Sorry to see the box is in a bit of a mess. So I can arrange for an engineer to come and fix this I've popped you over a private message (purple envelope, top right hand corner) to get a few more details from you. Alex_Rm

Alex_RM
Forum Team
Forum Team

Thanks for popping your details over via private message Michelle1017 🙂

I've arranged an engineer visit for you, you can view the time and date of the appointment via your online account here

Alex_Rm

Thank you, it’s not showing yet but I’ll check again later 

Please let us know how the appointment goes and if you need any further help 🙂

Thanks,

Akua_A
Forum Team

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