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Outside brown box

Karl4
Joining in

on ‎21-08-2021 17:35

The VM brown box which is on the street outside has been damaged. How do i go about getting this fixed?

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4 REPLIES 4

goslow
Alessandro Volta

‎21-08-2021 18:05 - edited ‎21-08-2021 18:06

One of the VM forum team will respond in a day or two. They can arrange a replacement. Posting a photo can help them to identify what is damaged and needs replacing and may help with the replacement process.

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Karl4
Joining in
In response to goslow

on ‎21-08-2021 18:35

 

Currently held together by tape.

Screenshot_20210821-183437_Gallery.jpg

 

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Jodi_S
Forum Team
Forum Team
In response to Karl4

on ‎23-08-2021 18:45

Hi Karl4,

 

Welcome to our community and thanks for posting. Sorry to hear that you're omnibox is broken and needs repairing, we can certainly help you with this issue.

 

We will need to get an engineer to attend, so for me to book this in I will send you a private message and take some details from you.

 

Please click on the purple envelope to accept the chat.

 

Kind regards Jodi. 

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Jodi_S
Forum Team
Forum Team
In response to Karl4

on ‎23-08-2021 19:51

Hi Karl4,

 

Just a quick message to say we have booked in the repair for you now. I have sent you a private message with the time and date for you. 

 

If you wish to re-schedule this, you can do so here.

 

Kind regards Jodi. 

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