on 10-07-2021 17:53
Hi somebody has knicked cover off brown box outside phoned virgin they said it would cost £99 scandalous I'm a pensioner also it's not on my property its on the flats no way could I pay £99 for something I haven't done .
Answered! Go to Answer
on 10-07-2021 23:09
VM will repair the box for free. You were misinformed by the call taker. A VM staff member will pick up your post within a few days and arrange a technician to fix the problem.
on 10-07-2021 18:09
This should be done by VM without cost. It is their infrastructure to maintain, and it is in their interest to do so.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 10-07-2021 22:41
Hi my brown box cover has been pinched was told by virgin media cost me £99 , accully 2 boxs have been ripped of in the flats where we live its on outside off building which we don't own I am a pensioner can't afford £99 disgracefully I was told this by 2 virgin media representatives.
on 10-07-2021 23:09
VM will repair the box for free. You were misinformed by the call taker. A VM staff member will pick up your post within a few days and arrange a technician to fix the problem.
on 12-07-2021 18:13
Hello @Paul103.
Welcome to the community page, thank you for posting on here.
I am sorry to see that you have been giving some confusion information.
We can raise this from here but I will need to bring you into a private message to do so, please look out for the purple envelope at the top of the page.
Look forward to speaking with you.
New around here? To find out more about the Community check out our Getting Started guide