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qliu
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Outside brown box is missing

My outside brown box is damaged and cables are exposed. Is it possible to get a replacement? Thanks.

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RR-IT-GUY
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Re: Outside brown box is missing

You will require an engineer visit are you a VM customer
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qliu
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Re: Outside brown box is missing

Yes, I just joined Virgin. Tried the customer service number but was in the queue for 25 mins then gave up.

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jbrennand
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Re: Outside brown box is missing

Try again but wait for up to 60'. 08.01 is the best time to call in for the shortest wait. I got through last Wednesday at ~1pm after just 20' - it's pot luck.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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