Outside box cover replacement

[gmcnab]

Hi.

The cover has been loose ever since installation but with the recent gales, this has blown off and I am unable to find it. Please advise how I order a new one.

Thanks

[Kath_F]

Hi gmcnab, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to see the recent weather has affected the box. We're unable to send replacements but can arrange an engineer to come and replace the box. I just need to confirm the address to ensure we are booking the visit on the correct account. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,

[Kath_F · Accepted solution]

Hi gmcnab, 

Thanks for coming back to via private message to confirm your information. 

I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here: My VM. Once logged in, scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you another message to pass data protection and then confirm the appointment details.

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment so it is important to reschedule if needed. 

Lets us know how the appointment goes. 

Take care.

[gmcnab]

Kath,

as promised, guy was around yesterday and the cover is on!

Thanks again,

Graeme

[Hayley_S]

Hello @gmcnab,

Thank you for the update! I am glad to see that this has been completed for you.

Many thanks,