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Outside box cover missing

Wacky
Joining in

The brown outside box cover is missing how do I get a replacement?

2 REPLIES 2

Ashleigh_C
Forum Team
Forum Team

Hi there @Wacky

 

Thank you so much for your post and welcome back to the forums! 

 

I am so sorry to hear that your Omibox cover is missing! 

 

I will send you a PM now so we can look into this. 

 

Please keep an eye out for the purple envelope on the top right corner of your screen to alert you to a new message. 

 

Thank you. 

Ashleigh_C
Forum Team
Forum Team

Hello @Wacky

 

Thanks so much for your private message and confirming your address, I have now booked you a visit to replace this for you – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

 

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for

 

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 


Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.


If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

 

Thank you.