Outside box cover missing

[Albionali]

The cover outside is missing exposing all the wires, how can we resolve this problem

[Tudor]

Plese post a photo and VM staff can see what parts are needed for the technician.

[Albionali]

Here is a photo of the damage

[Zak_M]

Good afternoon @Albionali, 

Welcome to the forums & thank you for taking a pos. We can defiantly look into this for you, Can you confirm if you are a current virgin media customer? 

Kind regards,

Zak_M

[Albionali]

Hi Zak

Yes we are Virgin Media customers & have been for 22 years 

[Beth_G · Accepted solution]

Hi Albionali,

Thank you for confirming. I'll pop you over a PM now so I can take some details and arrange an engineer visit for you so this can be fixed.

Thanks