I moved to a new property a month ago and just recently installed Virgin Media. Now that I've installed it I realised the outside box is missing the cover. Is there a way to get it replaced?
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Thank you for your post. I'm sorry to see how the box outside your property is currently.
I am more than happy to book in an engineer for you to help get this resolved.
I will private message you now to confirm some details.
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a week ago
Hi I’m messaging for my mam as she has the same problem and the cover of her brown box is missing and she wants to no if she can get it replaced thank you
Hey Sheilaward1919, thank you for reaching out and I am sorry you mum has a missing omnibox box.
I would like to look into this for you, I am going to send you a PM, please do look out for the purple envelope. Thanks
Matt - Forum Team
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