on 18-04-2022 11:54
The outside cover of the connection box is missing leaving cables exposed. Can this be fixed please?
Answered! Go to Answer
on 18-04-2022 16:01
Please post a photo to allow VM to source the correct parts to be fitted by a technician.
If you wait here a day or two a VM Mod will pick this up.
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on 18-04-2022 16:01
Please post a photo to allow VM to source the correct parts to be fitted by a technician.
If you wait here a day or two a VM Mod will pick this up.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 18-04-2022 16:27
on 20-04-2022 16:32
Hey @BARBARAGRONNER,
Welcome to the community and thanks for taking the time to post your issue on the forums.
I'm sorry to hear that your omni-box is in need of repair, I can arrange the appointment from here for this to be replaced but would need to confirm a few details via a private message, that I will drop over in a moment.
Please look out for the private message and we can get started.
Regards,
Steven_L
on 22-05-2022 20:22
Hi,
we also have a box cover missing, we now own the property we formally rented and are keen to get it looking smart so would love a new cover. Currently the wires etc are on show and it looks a mess.
thanks
on 25-05-2022 08:47
Hi Matowen,
Welcome to the community and thank you for getting in touch.
I am very sorry to hear the cover for your external box is missing. This is something we can help with.
I would need to book a technician visit in order to have a replacement installed and to arrange this, I will just need to pop you over a private message to confirm a few details. This message will be available via the purple envelope on the top right of this page.
Speak soon,