on 29-07-2021 10:52
Hi
I recently moved into a new house and moved my contract to the new property. The outside cover is missing, all the wired are hanging out and I am concerned about damage especially with all the recent rain.
A pre-setup engineer who attended mentioned that a box would be installed at some point but as the set-up ended up being a self set-up, no engineer attended.
Is it possible to get a cover installed?
Thanks
on 29-07-2021 17:33
Call customer services or wait awhile for a VM staff member to get to your post. They will arrange a technician.
on 31-07-2021 11:06
Hi @jraftop.
Welcome to the community and thanks for your first post, we're happy to have you with us. 🙂
I'm sorry to hear the cover to the outside box is missing, this is not the level of service we aim to provide and we apologise for any inconvenience caused.
Could you please post pictures of the box with the missing cover on this thread? From there, I'll escalate this for you and get someone out to replace the missing cover.
Thanks,
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on 02-08-2021 11:05
Hi
Thanks for the response. Here's a link to the photo as it's too large to upload.
https://photos.app.goo.gl/CmQYj6mwFXL9x6s4A
Regards
Julien
on 02-08-2021 12:37
Hi @jraftop thanks for getting back to us. For security reasons, we're unable to view the pics via the link you posted, sorry.
I want to help resolve your issue, so I am going to drop you a private message.
Regards
Lee_R
on 02-08-2021 17:55
on 02-08-2021 20:21
Excellent, many thanks!