Virgin Media Community

[roccobangs]

Hi, the outside virgin media cable box / cover is broken.

This happened due to the storm that hit UK few weeks back.

I couldn't find anywhere on the Virgin Media help site to request a replacement - how do we go about arranging this please?

Many Thanks

[goslow]

Usual process for such a request on here is to post a photo of the damaged item. The forum staff then refer that on for a repair.

One of the VM forum team should reply within a day or two.

[roccobangs]

Thanks goslow.

For the VM staff, this is the situation outside the house. 

Thanks

[Adduxi]

That's a complete mess, with what looks to be an unterminated end and a cut cable.  Needs more than a new cover  😉

[roccobangs]

Thanks. 

Would be enough an electrician or the Virgin technician can restore this mess?

[Adduxi]

All the necessary work will be done via the VM Technician, that's why the photos are so helpful at the start.

If you wait a day or two a VM Mod will pick this up.

[roccobangs]

The main thing is that this will be fixed as it unsafe.

Are you aware of the costs involved?

[goslow]

There should not be a cost to repair a damaged omnibox as shown in the photo if you are a VM customer.

[roccobangs]

Thanks. 

So VM will contact me here or shall I raise to someone? 

Best

[Adduxi]

A VM Mod will respond here in a day or two.