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llworley
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Outside box broken

The cover on the brown box which is placed on the front of my house (where the cables come into my property) has dropped off. This means that cables are exposed to the weather, it looks pretty unsightly and it’s also causing a trip hazard on my path. 
 
I rang to get a technician to attend and replace this for me but they told me this isn’t a service you offer unless there’s a problem with my services. I can disconnect some of the cables so that there’s a problem with my services, but this seems a little extreme so please can you advise how to get this resolved? Thank you

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Zak_M
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Re: Outside box broken

Good morning @llworley 

 

Welcome to the forums and thank you for taking the time to post.

 

I am sorry to hear that you have had some issues with your broken OMNI box. 

 

I am unsure why you were given that information, because its most definitely something that we are able to sort for you.

 

Can you let me know if you are a virgin media customer?

 

Kind regards,

Zak_M

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llworley
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Re: Outside box broken

Yes I am a virgin customer 

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Zak_M
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Re: Outside box broken

Thank you for coming back to me.

 

I am going to pop you over a quick PM so that I can confirm your address and we can go from there. 

 

Kind regards,

Zak_M

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Zak_M
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Re: Outside box broken

Thank you for confirming that via PM.

 

I have booked the engineer to come and visit. You are able to view the time and date and make any amendment via your my virgin media account. 

 

Kind regards.

Zak_M

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llworley
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Re: Outside box broken

Thanks. Where can I find this as I’ve logged in and am not sure where to look?

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Zak_M
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Re: Outside box broken

Thank you for coming back to me. 

 

Pop over to your online account > Help > Orders and appointments.

 

Kind regards,

Zak_M

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