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Outside box broken

roccobangs
On our wavelength

Hi, the outside virgin media cable box / cover is broken.

This happened due to the storm that hit UK few weeks back.

I couldn't find anywhere on the Virgin Media help site to request a replacement - how do we go about arranging this please?

Many Thanks

13 REPLIES 13

goslow
Alessandro Volta

Usual process for such a request on here is to post a photo of the damaged item. The forum staff then refer that on for a repair.

One of the VM forum team should reply within a day or two.

roccobangs
On our wavelength

Thanks goslow.

 

For the VM staff, this is the situation outside the house. 

 

Thanks

Virgin Box outside.jpeg

Adduxi
Very Insightful Person
Very Insightful Person

That's a complete mess, with what looks to be an unterminated end and a cut cable.  Needs more than a new cover  😉

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roccobangs
On our wavelength

Thanks. 

Would be enough an electrician or the Virgin technician can restore this mess?

Adduxi
Very Insightful Person
Very Insightful Person

All the necessary work will be done via the VM Technician, that's why the photos are so helpful at the start.

If you wait a day or two a VM Mod will pick this up.

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roccobangs
On our wavelength

The main thing is that this will be fixed as it unsafe.

Are you aware of the costs involved?

There should not be a cost to repair a damaged omnibox as shown in the photo if you are a VM customer.

roccobangs
On our wavelength

Thanks. 

So VM will contact me here or shall I raise to someone? 

Best

Adduxi
Very Insightful Person
Very Insightful Person

A VM Mod will respond here in a day or two.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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