Outside Box

[nadam1980]

Hi, the outside brown box has its lid broken. Is there any way of getting a new one of them.

thanks in advance 

[Tudor]

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

[Vikki_M]

Hi nadam1980

Thanks for your post and welcome to our community. 

I'm sorry to hear the external box is damaged.

I'll send you a private message now to arrange an engineer visit.

Please look out for the envelope in the top right of the page and pop back to me when you can.