Outdoor box issues

[strike4a]

Have been having intermittent problems with internet. Checked outside box and this is the sorry state. One of the connections heavily corroded with some black coating so perhaps that is the culprit.

What is best way to arrange a fix for this?

[Z92]

If you wait a while (maybe a few days) then the staff here can get an engineer out to fix that for you.

Or you chance it with customer services, but unless your connection is actually faulty they might want to charge for an engineer call-out as a "Non fault".

[Adduxi]

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@Z92 wrote:

If you wait a while (maybe a few days) then the staff here can get an engineer out to fix that for you.

Or you chance it with customer services, but unless your connection is actually faulty they might want to charge for an engineer call-out as a "Non fault".

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The Omnibox and cables are the responsibility of VM and I would doubt if any charges would be applicable to maintain their own equipment.  After all it's in their own interest. 

[Beth_G · Accepted solution]

Hey strike4a,

Welcome to the Community Forums! Thanks for your first post.

Oh wow, that omnibox is in a sorry state! I'm sorry to hear this has bee affecting your broadband service and for any frustration caused. 

I'll pop you over a PM now so that I can arrange an engineer visit for you. Please find my message over at the purple envelope 🙂

Thanks,

Beth

[strike4a]

Thanks, this has now been sorted promptly. Turned out apart from the outside box causing issues, there were faults with my white SH3 and also another issue at the local VM box down the road. Sometimes only an engineer will identify and eliminate problems.

[Kath_F]

Hi strike4a, 

Thanks for coming back to us and updating us on how your visit went. I'm glad that the engineer was able to get things fully resolved for you and that the omni box has now been repaired. 

If you have any further issues, don't hesitate to pop back here and let us know so we can help you further. 

Take care,