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Outdoor box cover blown away in Storm Eunice

alexavard95
Joining in

on ‎23-02-2022 10:38

Hi there, 

The outdoor cover for our Virgin Media box has blown away in Storm Eunice, leaving the wiring exposed. Does Virgin offer a replacement service for this kind of thing? 

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2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

on ‎23-02-2022 16:14

It’s free:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Paul_DN
Forum Team
Forum Team

on ‎28-02-2022 11:28

Hey alexavard95,

Thank you for reaching out to us in our community and welcome, sorry to hear storm Eunice has blew your Brown box cover off, so I can arrange for a replacement to be fitted, I will send you an invite into a private chat, once received please click on the purple envelope to start.

Regards

Paul.

 

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