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Sea_Sharp
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Outage in Hackney

Hi,

I've had no service since 7 August (5 days). I've contacted support through live chat, twitter and phone. Now I can't get through on Live Chat and on the phone I get an automated message saying there is an outage.

Does anyone have an inside word on what this outage is and how long it will continue? I'm new to the UK, is a 5 day outage normal. I've never experienced an outage of more than 24hours before. All ISPs are non-responsive so no surprises there.

Any help/info would be appreciated.

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Sea_Sharp
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Re: Outage in Hackney

Also to note. If I search the service disruption by postcode, it says there are no service issues. Same set up as the person complaining about issues in BN1.

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Re: Outage in Hackney

Hello Sea_Sharp, 

Welcome to our  community forum page,it's great to have you on board. 
 

I'm very sorry about the outage that is currently causing a disruption in your area and I have now sent you a private message so we can take  closer look at the situation. 

You can access your private messages by clicking on the purple envelope which is located at the top right hand side of your screen. 

Kind regards, 

Dean C