I've had no service since 7 August (5 days). I've contacted support through live chat, twitter and phone. Now I can't get through on Live Chat and on the phone I get an automated message saying there is an outage.
Does anyone have an inside word on what this outage is and how long it will continue? I'm new to the UK, is a 5 day outage normal. I've never experienced an outage of more than 24hours before. All ISPs are non-responsive so no surprises there.