This was solved by having a technician coming over and fixing the faulty wiring outside of my apartment. Now after it had shown no more intermittent disconnects, the connections completely failed for several hours each day, before it normalizes. These are the example graphs from the 12.09.2020 onwards:
This is unacceptable for, as I need to work during this hours and this is damaging my business and ability secure my income. The hotline has again proven to be very unhelpful, as it only repeats the standard script, that they follow and will only apply the standard solutions to my issues.
You only have one upstream channel, we would expect to see four.
You will need an engineer to put things right.
You can contact VM to report the problem using ...
Text service on 07533051809
150 from Virgin landline.
0345 454 1111 from any other UK phone.
The best time to call is weekdays 08:00 to get a UK agent, anything after 10:00 you must realise that you are quite likely to get through to an offshore agent that doesn't speak English as a first language.
Or you can wait on here for one of the VM Staff to pick up the thread but this may take a few days.
I would love to let you know how it would have been going on, but the Senior Engineer, didn't show up during the scheduled time (wich was the time span on which the issue keeps occuring). To be clear, no one showed up.
This has been very frustrating, as I already once had the very same thing happening to me for a similar appointment in the past.
The monitoring of the connection yields the same picture throughout the last weeks. Everyday at around 11 am up until 3 pm, the connection fails, and if it gets back up during that frame, my download and upload are severely compromised.
I have no idea where to go from here, as this seriously disturbing my work from home.
I lose around 16% of my internet service, not including the heavily reduced bandwidth and loss of packages directly after the incidents.
Okay, to correct my previous statement, the technician came in 1.5 hours after the appointed time, and this was out side of the time frame, when the issue normally occurs.
I was given his phone number to call directly on Monday, if the issue arises again to give him the chance to take a look during the issues, as for now he couldn't see anything wrong with the connection, as it was working pretty much properly after 3 pm.
As it looks now, my connection has been restored and seems to be stable. The technician investigated this through all channels and found out, that apparently one of the amplifiers in the outlet outside, was broken and couldn't handle the high access during the day and only did reset/restore itself at around 2 - 3 pm.
He swapped it or diverted the cable somehow and now it seems to be fine, apart from a slightly higher ping than before, which is still within the acceptable range.