Hi, i have just joined to Vm and the agent told me self installation is enough but when the package came i realised that the wall mount box do not have any port to connect the cable. How can i arrange an engineer for installation
@Goddear wrote:Hi, i have just joined to Vm and the agent told me self installation is enough but when the package came i realised that the wall mount box do not have any port to connect the cable. How can i arrange an engineer for installation
That is a VM telephone master socket. VM has never used their telephone infrastructure for anything other than calls, & that is now obsolete as the phone plugs into the hub. Their Broadband comes down the TV cable so you need to find where that comes in from outside.
@nodrogd wrote:
@Goddear wrote:Hi, i have just joined to Vm and the agent told me self installation is enough but when the package came i realised that the wall mount box do not have any port to connect the cable. How can i arrange an engineer for installation
That is a VM telephone master socket. VM has never used their telephone infrastructure for anything other than calls, & that is now obsolete as the phone plugs into the hub. Their Broadband comes down the TV cable so you need to find where that comes in from outside.
The VM master sockets aren't yet obsolete for all customers as my landline phone is still connected to the master socket and it could be some time until VM does the change over in my area.
I looked around and there is a box outside which has cables going inside , most of them are tv cables. And 1 cable for our old broadband(talktalk) , can it be inside this openreach box ?
@annorax wrote:
@nodrogd wrote:
@Goddear wrote:Hi, i have just joined to Vm and the agent told me self installation is enough but when the package came i realised that the wall mount box do not have any port to connect the cable. How can i arrange an engineer for installation
That is a VM telephone master socket. VM has never used their telephone infrastructure for anything other than calls, & that is now obsolete as the phone plugs into the hub. Their Broadband comes down the TV cable so you need to find where that comes in from outside.
The VM master sockets aren't yet obsolete for all customers as my landline phone is still connected to the master socket and it could be some time until VM does the change over in my area.
As far as a new customer is concerned, & now for existing customers in around 50% of the network, they are obsolete.
@nodrogd wrote:
@annorax wrote:
@nodrogd wrote:
@Goddear wrote:Hi, i have just joined to Vm and the agent told me self installation is enough but when the package came i realised that the wall mount box do not have any port to connect the cable. How can i arrange an engineer for installation
That is a VM telephone master socket. VM has never used their telephone infrastructure for anything other than calls, & that is now obsolete as the phone plugs into the hub. Their Broadband comes down the TV cable so you need to find where that comes in from outside.
The VM master sockets aren't yet obsolete for all customers as my landline phone is still connected to the master socket and it could be some time until VM does the change over in my area.
As far as a new customer is concerned, & now for existing customers in around 50% of the network, they are obsolete.
That still means that about 50% of the customers are still using the master socket for the landline like me, so whatever way you put the master socket with VM will still be in use until the company transfers all of its customers over.
