@Akilan wrote:
I recently joined Virgin and I’ve been sent a kit. I cannot start it as I don’t have a virgin plug. How do I contact customer services to get me an Engineer arranged?
Thanks
Call the pre-installation and delivery team on 0800 052 1734
Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The wall box may be branded with the logos of an old cable TV company (not VM). Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs.
If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home.
If you still have no luck, call the number above for a tech installation.
